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Citizens Advice seeks Policy Research Assistant

Citizens Advice 2-3y Junior Level  London, England, United Kingdom 8 Jan 2018

Job Description

Policy Research Assistant (Energy team)

We are a national charity that delivers advice and advocacy to make society fairer. Last year Citizens Advice helped over 2.7 million people with 6.3 million issues face to face, by phone, email or web chat. We provide support in 2,700 locations across England and Wales. People visit our website 43 million times a year to get advice.

We also conduct influential policy work and campaigns to combat injustice, address consumer detriment and raise living standards for millions of people. With the wealth of data collated from our services nationally, Citizens Advice is uniquely placed to gather the best real-time evidence of disadvantage and the challenges people face across all of England and Wales. This data provides us with an extremely rare and potent tool to create informed, impactful policy positions and influential campaigns like no other organisation.

The Energy team

Citizens Advice’s Energy team is the statutory advocate of domestic and small business energy consumers in Great Britain. We receive detailed and complex market data about the performance, behaviour and proposals of key players. We also conduct in-depth consumer research. We use all this information to influence service providers, policy makers and regulators through framing debates, asking insightful questions and providing thoughtful, innovative and evidence-based solutions. This blog outlines what it’s like to work in the Policy and Advocacy team in Citizens Advice.

The post

The post will be based in our retail energy markets team, helping ensure energy suppliers deliver improved customer service. We do this by analysing the data about the energy issues people contact us about as well as monitoring company policies and practices.

We are looking for exceptional individuals with strong analytical, research and communication skills, curiosity, and ambition to achieve real change on behalf of our clients and consumers. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You will feed into our work influencing policy makers such as regulators, industry, the civil service and parliamentarians and you will work closely with our world-class news, campaigns, public affairs and data teams.

Relevant professional experience is not essential for this role, but a demonstrable interest in and understanding of the policy landscape is vital. You’ll also be contributing to an inventive, responsible and generous team culture, so strong collaborative skills are essential.


Our roles are open to discussion about flexible working, which may include arrangements such as, formalised flexitime, fixed (non-standard) working hours, or working from home.

If you have any questions about the role or would like to discuss your suitability with someone in the Energy team, please email


Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under-represented in our workforce. Citizens Advice has made a positive commitment to employing disabled people and take part in the Guaranteed Interview Scheme.

Closing Date: 21 January 2018

Planned Interview Dates: TBC (Early February 2018)


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